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Each agent has its own SIP number for receiving calls. Use this option when your phone system or SIP-compatible service should route calls directly to a specific Tig.ai agent.

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Configure SIP for an agent

  1. Open the agent in the Tig.ai dashboard.
  2. Open its telephony settings.
  3. Enable the SIP connection and copy the SIP number assigned to the agent.
  4. Route calls from your SIP system to that number.
The SIP number is agent-specific, so each incoming call is routed directly to the corresponding agent.