> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tigyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect with Telephony

> Connect Twilio so Tig.ai can receive real phone calls for your agents.

To receive phone calls, connect a phone number from a supported telephony provider. This page walks through Twilio.

## Step 1: Create a Twilio account and buy a number

Sign up at Twilio. You'll land on their dashboard with free trial credits you can use for testing. Go to **Phone Numbers** and click **Buy a number**, pick any number you like.

## Step 2: Copy your Account SID

Back on the Twilio dashboard, copy your **Account SID**.

## Step 3: Add the configuration in Tig.ai

Open **Telephony** in Tig.ai, click **Add Configuration**, and select **Twilio** as the provider. Name it something you'll recognize later, your workflow name works well. Paste the Account SID.

Go back to Twilio, copy your **Auth Token**, and paste it in. Keep that token private.

For a basic setup, leave answering machine detection off, then click **Create**.

## Step 4: Add your phone number

Once the configuration exists, go to manage phone numbers and add the number you bought. Copy it from Twilio and paste it in as-is, country **US**. The label is optional. Select the inbound workflow that should answer calls and keep the number active.

## Step 5: Test it

Once configured, call the connected Twilio number from a verified phone. Twilio routes the call to Tig.ai and the selected agent answers.

<Note>
  On a trial account, Twilio plays a default message before connecting to your agent. Press any key to skip it and go straight to the agent.
</Note>

Inbound calls are routed through Twilio's webhook into your Tig.ai workflow.

## Next Steps

* **Make your agent do more on the call**: [Use External Tools, Knowledge](/getting-started/add-tools-and-knowledge-base) covers tools and a Knowledge Base.
* **Other providers**: Vonage, Plivo, Cloudonix, and SIP-based setups are covered in [Telephony Integration](/integrations/telephony/overview).